Several layers of protection before dispatch

First, we protect the furniture with film and plastic protective materials. Next, we add protective board or cardboard, wrap everything in stretch film and place it on a pallet. Each layer serves a different purpose.

1. Protecting the surface

   Film and plastic protective materials form the first protective layer. They help protect the furniture’s surface from scratches.

2. Protective board or cardboard

   We add protective board or cardboard to provide an additional layer of protection during transport.

3. Wrapping in stretch film

   We wrap everything in stretch film. It holds the packaging layers together and protects them from dirt.

4. Placing the furniture on a pallet

   We place the packed furniture on a pallet, making it easier to move and handle the shipment using transport equipment.

See how we pack our furniture

Below, we show the stages of preparing two pieces of furniture for dispatch — from the first protective layers to the finished shipment on a pallet.

Select a photo to open a larger version.

Packing the first piece of furniture

Packing the second piece of furniture

How does delivery work?

We send the finished furniture by courier or prepare it for collection in person — according to the option you selected when placing your order. For pallet delivery, arrange space to receive the shipment and plan how to move the furniture to its intended location.

Delivery does not include carrying the furniture inside. None of the carriers we work with offers this service. You will need to arrange for the furniture to be moved into your house, flat or other room yourself. Before delivery, organise suitable help, taking the furniture’s dimensions and weight into account.

Prepare to receive your shipment

• Check vehicle access to the delivery location. If the road is narrow, vehicle access is restricted or there are other obstacles, let us know before placing your order.
• Make room for the furniture and its pallet. The shipment takes up more space than the furniture alone. Allow enough room to unpack it safely as well.
• Arrange help to move the furniture. Delivery does not include carrying the furniture inside, so you will need to arrange this yourself. Check the width of doorways, passages and staircases, and organise suitable help for the furniture’s dimensions and weight.
• Inspect the packaging on delivery. Look for visible damage. If anything concerns you, take photos before you start unpacking.

How should you unpack the furniture?

Unpack the shipment somewhere you can easily access the packaging. Ask another person for help if needed.

1. Carefully remove the outer stretch film. Keep the blade away from the furniture’s surface.
2. Remove the protective board or cardboard. Remove each layer carefully so that it does not catch on the furniture’s surface or components.
3. Remove the remaining protective materials. Once unpacked, inspect the furniture and check its condition.
4. Sort the packaging. You can keep the pallet and any materials suitable for reuse. Dispose of the rest according to local waste sorting and collection rules.

What should you do if you notice damage?

If the packaging or furniture is damaged, document the problem and contact us.

1. Take photos. Include the entire shipment, the condition of the packaging and close-ups of the damage.
2. Inform the carrier of any visible damage. If possible on delivery, ask them to record the damage or complete a damage report.
3. Report the problem to us. Provide your order number, describe the damage and send us the photos. If you can, keep the packaging until we agree on the next steps.

Don’t have a damage report? Please contact us anyway. The absence of a damage report does not affect your statutory rights to make a complaint.